Satisfaction Guarantee – Sabaskin Lash Growth Serum

At Sabaskin, we understand that trusting a product that promises visible lash and brow growth can be difficult. That's why we stand behind our Sabaskin Lash Growth Serum with our 90-Day Satisfaction Guarantee.

How to Request the Satisfaction Guarantee

Your request must be submitted within 90 days of receiving your Sabaskin Lash Growth Serum.

To qualify for this guarantee, you must:

• Use Sabaskin daily, following the instructions provided with the product.

• Apply the serum consistently twice a day for at least 90 consecutive days.

• Take a photo of your lashes and/or brows before starting the treatment.

• Take one photo every day throughout the 90-day treatment period. Each photo must display the date it was taken.

• Ensure all photos are taken under similar lighting, distance, and angle to allow an accurate evaluation of your progress.

• Send your daily photos to WhatsApp: +57 302 257 5468 as proof of your treatment progress.

Why Do We Require Daily Photos?

Unlike treatments that are performed only once or a few times per week, Sabaskin is a daily-use serum designed to be applied twice a day for optimal results.

For this reason, daily photo documentation is required to:

• Verify consistent product use.

• Accurately evaluate treatment progress.

• Determine eligibility for the Satisfaction Guarantee.

Important: Failure to submit daily photos throughout the treatment period will make your request ineligible for our Satisfaction Guarantee and refund.

Requirements for Submitting a Guarantee Claim

If, after reviewing this policy, you believe you qualify, please send an email to soporte@sabaskin.co and a WhatsApp message to +57 302 257 5468 including:

• Full name.

• Order number.

• Purchase date of your Sabaskin Lash Growth Serum.

• Treatment start date.

• Description of your usage routine, including application frequency and treated areas (lashes, brows, or both).

• Initial photo taken before beginning treatment.

• Daily photo record covering the full 90 consecutive days of product use.

• All images must display a visible date and time stamp from your device's native camera or gallery application.

Claim Review

• All claims must be submitted within 90 days of receiving your product.

• Incomplete applications, illegible information, or claims that do not meet the requirements outlined in this policy cannot be approved.

• Our team will carefully review your documentation to verify compliance with the usage instructions and guarantee requirements.

• Please allow up to 15 business days from the date we receive your complete submission for our review and response.

Refund Policy

If, after 90 consecutive days of proper use, following all product instructions and meeting every requirement outlined in this policy, there is no visible improvement in the appearance, length, or density of your lashes and/or brows, Sabaskin will issue a refund equal to the purchase price paid for your Sabaskin Lash Growth Serum.

Refunds will be issued using the original payment method whenever possible or through another mutually agreed payment method.

Authorized Sales Channels

This Satisfaction Guarantee applies only to purchases made through Sabaskin's official sales channels:

• Website: bysabaskin.com

• Instagram: @sabaskin.co

• TikTok: @bysabaskin.co

• WhatsApp: +57 302 257 5468

Purchases made through distributors, unauthorized resellers, or third-party sellers are not covered by this Satisfaction Guarantee.

Sabaskin reserves the right to deny any claim if there is evidence of failure to follow the product instructions, falsification of submitted information, manipulation of photographic evidence, or failure to comply with any of the terms and conditions described in this policy.